Quality control programme
To ensure the highest level of service quality on each of its operational sites, CIS implements a quality control programme and a QHSE monitoring system that meets international health and food safety standards.
Ensuring quality and safety in our business
To achieve our main objective of ensuring our clients’ satisfaction, CIS has developed an integrated excellence management system, which enables us to continuously improve our services and exceed our clients’ expectations.
CIS applies the quality standards imposed by the catering sector. Our quality management system provides for a very strict process at every stage, from food preparation to serving meals. The QHSE teams on site carry out controls at each of these stages (quality control of foodstuffs, hot and cold temperature etc.). Finally, before each sitting, samples of each dish are taken and stored.
CIS’ head office as well as some of its subsidiaries are certified ISO 9001. This standard defines the criteria for a quality management system, which include a strong client focus,
Customer Satisfaction Survey Program
CIS has installed satisfaction terminals at the exit of the dining rooms. Thus we can gauge our operational performance and above all identify areas for improvement.
93% resident satisfaction in Eurasia in 2022
Quality control programme
To ensure the highest level of service quality on each of its operational sites, CIS implements a quality control programme and a QHSE monitoring system that meets international health and food safety standards.
To achieve our main objective of ensuring our clients’ satisfaction, CIS has developed an integrated excellence management system, which enables us to continuously improve our services and exceed our clients’ expectations.
CIS applies the quality standards imposed by the catering sector. Our quality management system provides for a very strict process at every stage, from food preparation to serving meals. The QHSE teams on site carry out controls at each of these stages (quality control of foodstuffs, hot and cold temperature etc.). Finally, before each sitting, samples of each dish are taken and stored.
CIS’ head office as well as some of its subsidiaries are certified ISO 9001. This standard defines the criteria for a quality management system, which include a strong client focus,
Customer Satisfaction Survey Program
CIS has installed satisfaction terminals at the exit of the dining rooms. Thus we can gauge our operational performance and above all identify areas for improvement.
93% resident satisfaction in Eurasia in 2022
