To forge a lasting relationship with our client, we must build a long-term project together. This means that we need to anticipate their needs and be innovative.
IN 2024
Resident satisfaction was 97%.
To guarantee the satisfaction of our residents, we conduct quantitative satisfaction surveys available on digital terminals. We use these surveys to measure our operational performance and determine areas for improvement for each service.
Based on the opinions collected, we analyse the level of satisfaction for our services, processes and products. Our operational teams are then informed of our residents’ needs and expectations.
This allows us to adapt, grow and continuously improve. Across all of our sites, our resident satisfaction rate was 97% in 2024.
SPORT
Moving for a balanced life
Physical exercise is beneficial for the body and essential for mental well-being. We actively encourage our residents to incorporate physical activity into their daily routine.
We offer sports classes for all levels, led by professional coaches both in person and virtually.
On the base camp, facilities such as gyms, football or tennis courts, and other sports areas can be made available, encouraging physical activity. “Moving” is also a factor of cohesion for the physical community operating from a base camp.
LEISURE
Escape from everyday life
Well-being requires moments of relaxation for everyone. That’s why we offer a full range of entertainment activities.
Some are traditional, such as pool games, movie nights, darts, and more. Others are part of a digital leisure offering, including online games, virtual tournaments on TV screens, and immersive virtual reality experiences in the language of their choice.
This way, our residents can escape their daily routine and even take part in special events — all from the comfort of the base camp.
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