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OBJECTIVE

Unfailing satisfaction

To measure and guarantee the satisfaction of our clients, we conduct highly detailed surveys by contacting our clients directly. Their opinions form the basis for how we can bring in-depth improvements to our processes and products.
Our operational teams are then informed of our clients’ needs, expectations and remarks. This allows us to adapt, grow and continuously improve in a responsive and agile manner. Worldwide in 2024, our resident satisfaction rate was 97%.Understanding, planning, delivering and continuously improving our services, and aligning the way we do things with their needs and expectations, are the keys to improving client satisfaction.

CIS’s mission is to aim for excellence in our services in terms of quality, innovation, efficiency, competitiveness and sustainability, to contribute to our customers’ performance.

Yannick MORILLON

Chief Executive Officer of CIS Group
Operational excellence

Impeccable service quality

Our clients carry out business activities that are sensitive and complex. That is why CIS Group draws on its strong values and commitments to deliver absolute service quality. Wherever we operate, we provide competitive and efficient integrated services.

We enforce rigorous procedures that ensure a safe environment for all. As evidence of our compliance with the highest international quality and safety standards, we have achieved ISO 9001 (Quality Management Systems), ISO 22000 (Food Safety Management), ISO 45001 (Occupational Health and Safety Management Systems) certifications.

Taking steps in the transition to a low-carbon economy, we actively support our clients that produce raw materials in their mining projects. We minimise the environmental impact on remote sites through efforts such as implementing more environmentally friendly water management and waste management practices and installing solar panels in pursuit of energy self-sufficiency.

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