A training program to enhance service quality at our remote sites

In a sector where service quality and optimal management of remote sites within CIS Group are essential for ensuring client satisfaction, the third edition of the training session for site managers was held from March 23 to 27, 2026, at the Lycée Hôtelier of Marseille. This session brought together five employees from different countries where we operate: Kazakhstan, Guinea, and Mauritania.

The program aims to develop key competencies for site managers while equipping them with the tools necessary to pass on the acquired knowledge to their teams in the field. This approach ensures more efficient on-site management, standardization of practices, and continuous improvement of the services we offer clients in the energy, oil, gas, mining, and international institution sectors.

The Lycée Hôtelier of Marseille: a strategic partner

The choice of the Lycée Hôtelier of Marseille was an obvious one for CIS Group. This renowned institution offers unique expertise in accommodation and catering training, with facilities and a pedagogical approach that meets the industry’s demands.

In partnership with the Lycée Hôtelier, the training program for site managers combines theory, practice, and professional immersion. The modules offered enable participants to hone their skills in catering, accommodation management, and leadership.

This partnership is part of a strategic initiative to deliver high-level training tailored to the operational realities of remote sites, while meeting client expectations for service quality on our remote sites and sites.

Training our teams and sharing knowledge

One of the primary goals of this training is to prepare site managers to become knowledge ambassadors within their teams. Upon completing the program, participants are tasked with sharing the skills they’ve acquired at their respective sites and remote sites.

The role of site managers thus becomes twofold:

Effectively managing operations using the tools and methods learned.
Training their teams to disseminate quality standards and best practices.

The transmission of these newly acquired skills and knowledge enables us to standardize management processes across our remote sites while fostering continuous performance improvement.

Training program: theory and immersion

Diagnosis and experience sharing

The training began with a diagnostic session where each participant presented their site’s unique characteristics, challenges, and specificities based on their location and country. This exchange session also highlighted best management practices while identifying areas for improvement.

Modules: Management, Catering, and Accommodation

The training program alternated between theory and practical exercises:

Management and leadership: participants worked on team management, conflict resolution, and organizing effective briefings.
Catering expertise: kitchen workshops focused on culinary creativity while maintaining cost control.
Hotel standards: quality control exercises in rooms to refine skills related to guest reception and accommodation maintenance.

Immersions in excellence environments

Two visits enriched the program:

1. The Vitrolles Central Kitchen: employees studied large-scale logistics processes, focusing on meticulous planning and production flow management.
2. Villa Massalia: an immersion in a high-end hotel, emphasizing reception standards, service organization, and hygiene and safety protocols.

A moment of cohesion at the Marseille headquarters

On Thursday afternoon, participants visited CIS Group headquarters in Marseille to meet support teams. This reflects CIS’s DNA as a big family, fostering connections, allowing everyone to interact, and strengthening bonds between site managers and headquarters staff.

Closing and CIS Group commitments

The training concluded with a certification ceremony during a closing luncheon. This moment highlighted some of the CIS Group’s commitments:

Incorporating new digital tools to enhance remote site management.

Upholding CSR (Corporate Social Responsibility) and QHSE (Quality, Health, Safety, and Environment) values.

The trained site managers leave with enhanced skills and a mission: to share their knowledge and ensure high performance and consistent service quality across sites.

CIS Group’s commitment to staff training

CIS Group places skill development at the heart of its strategy. By investing in employee training, the company ensures high-quality standards at its remote sites while meeting client expectations in the energy, mining, oil, gas, and international institution sectors.

This commitment also aims to promote skill development among local teams in the countries where CIS operates. Training qualified site managers not only improves operational performance in the field but also facilitates the transfer of knowledge and best practices. Through programs like this site management training, CIS reinforces its position as a global leader in remote sites management.

FAQ: frequently asked questions about site manager training

Who is this training for?
This session brought together five employees from various countries where we operate: Kazakhstan, Guinea, and Mauritania.

What are the objectives of this program?
To strengthen site managers’ skills and share knowledge to foster local skill development.

How does this training improve service quality at living bases?
It standardizes our services and enhances the management efficiency of our site managers.

In summary: key points of this training

• Training organized in partnership with the Lycée Hôtelier de Marseille.
• Development of team skills in leadership, catering, and hotel standards.
• Knowledge transfer for local skill development.
• Immersions in excellence environments.
• Reminder of CIS Group commitments to CSR and QHSE.

Would you like to learn more about our training initiatives or living base management services? Contact us !